FAQs

1. How can I place an order?
Once you have added the desired items to your cart, follow the instructions mentioned below:
ORDER AS A GUEST
● Click on the shopping cart and proceed to checkout
● Enter all the required information
● Choose the payment method
● Click ‘place order’
ORDER WITH AYESHA SOMAYA ACCOUNT
● Log into your account
● Click on the shopping cart and proceed to checkout
● Enter all the required information
● Choose the payment method
● Click ‘place order’

2. What are the benefits of ordering through an AS account?
● You can subscribe to become part of our loyalty program
● Store credit can be issued in case the article is out of stock/defected, which you can
redeem in your next purchase
● You can also view the order history/ any previous orders placed

3. Can I modify the order?
● Unfortunately, the order cannot be modified once the order has been placed.

4. Can I exchange the article I ordered online on any outlet?
● All orders placed online cannot be exchanged at any outlet. It has to be sent back within
7 days of the online purchase in case of exchange or any defect.

5. What payment options do I have?
● Cash on delivery (COD)
● Bank Transfer
● PayPal
● Pay fast
● 2checkout

6. Is COD available internationally?
● Currently, the COD service is only applicable in Pakistan.

7. What If I forget my account password?
● Visit our website www.ayesha-somaya.com
● Click on the forget password reset button.
● A password reset link will be sent on your registered email.● Open your registered email and reset the new password.

8. Can I open the parcel/order at the time of delivery?
● Customers cannot open up the parcel/order before the delivery of cash to the dispatch
team. In case of damage/defect, the customer should let us know via helpline +92
303-5240022, + 92 21-33381778 or email us at sales@ayesha-somaya.com

9. Can orders be gift wrapped in Ayesha-Somaya shopping bags?
● We currently do not offer any gift wrapped items or shopping bags in online orders.

10. Can I Change size or Article?
● Change of size can be accommodated depending on the availability of the product within
3 days of purchase. Change of article is not possible.

11. What is the delivery process?
● All orders placed within Pakistan are delivered within 7-8 business days, International
deliveries can take up to 2 weeks depending on the transit country's lock down rules.

12. What is the Refund and Exchange Policy?
● Refunds and exchanges are only accepted within 3 days of purchase for both local &
international clients. Refunds are processed once the articles are returned to our
address and checked, courier charges will not be paid by us.