1. How can I place an order?
Once you have added the desired items to your cart, follow the instructions mentioned below:
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’
Log into your account
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’

2. What are the benefits of ordering through an AS account?
You can subscribe to become part of our loyalty program
Store credit can be issued in case the article is out of stock/defected, which you can
redeem in your next purchase
You can also view the order history/ any previous orders placed

3. Can I modify the order?
Unfortunately, the order cannot be modified once the order has been placed.

4. Can I exchange the article I ordered online on any outlet?
All orders placed online cannot be exchanged at any outlet. It has to be sent back within
7 days of the online purchase in case of exchange or any defect.

5. What payment options do I have?
Cash on delivery (COD)
Bank Transfer
Pay fast

6. Is COD available internationally?
Currently, the COD service is only applicable in Pakistan.

7. What If I forget my account password?
Visit our website www.ayesha-somaya.com
Click on the forget password reset button.
A password reset link will be sent on your registered email.
Open your registered email and reset the new password.

8. Can I open the parcel/order at the time of delivery?
Customers cannot open up the parcel/order before the delivery of cash to the dispatch
team. In case of damage/defect, the customer should let us know via helpline +92
303-5240022, + 92 21-33381778 or email us at sales@ayesha-somaya.com

9. Can orders be gift wrapped in Ayesha-Somaya shopping bags?
We currently do not offer any gift wrapped items or shopping bags in online orders.

10. Can I Change size or Article?
Change of size can be accommodated depending on the availability of the product within
3 days of purchase. Change of article is not possible.

11. What is the delivery process?
All orders placed within Pakistan are delivered within 7-8 business days, International
deliveries can take up to 2 weeks depending on the transit country's lock down rules.

12. What is the Refund and Exchange Policy?
Refunds and exchanges are only accepted within 3 days of purchase for both local &
international clients. Refunds are processed once the articles are returned to our
address and checked, courier charges will not be paid by us.