We currently have a return policy of 7 days from the date of delivery. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets our conditions*.
* items which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges. Product tags should be intact.
We want all our customers to receive top quality goods. If you think there is a fault with an item or it does not conform to the product you have ordered, you can return it back to us. You can email us your query along with the picture of the defect as proof. If any product is unsatisfactory due to defective workmanship or materials, we will replace or refund you the purchase price.
No shipping will be paid by us. We offer a full refund for defective items ONLY.
AFTER THE ITEM IS RETRIEVED, WE WILL REFUND THE ELIGIBLE AMOUNT AS FOLLOWS:
- For cash on delivery orders within Karachi, refund can be collected from our head office. Orders outside Karachi will be issued a pay order in the name of the customer mentioned in the shipping details.
- For orders paid using credit/debit card or paypal, refund will be credited into the same account. It takes up to 10 working days for an online refund to reflect on your statement.
- Please allow us up to 10 days for the refund to be processed after goods are received.
- Returns, exchanges or refunds will only be facilitated for the goods purchased through www.ayesha-somaya.com only.
- Goods & items purchased on sale or other promotions are not eligible for returns & exchange, unless you have received damaged goods.
- We will exchange sizes or any damaged product ONLY when our product is sent back to our Karachi address that we provide and upon availability of design/size.